WHAT ARE THE PAYMENT METHODS AVAILABLE?
We mainly use Paypal and COD (Cash on Delivery) Nationwide. We also accept bank transfers through BPI and BDO or you could send the money through Western Union or M lhuillier. Just send us a message on Facebook for further details.
WHEN WILL MY ORDER BE SHIPPED?
Most orders for in-stock items will ship out the day after the order is placed.
Please keep in mind, orders do not ship on weekends or on these PH holidays: Christmas Day, New Year’s Day, Independence Day, Labor Day, and other major Philippine Holidays (both Special and Regular).
CAN MY ORDER BE DELIVERED ON THE WEEKEND?
Most orders will not be delivered on the weekend. However, the LBC or our chosen door-to-door provider does deliver some items on Saturdays, so if you choose Cash on Delivery, your order may arrive between Monday toc Saturday with your regular mail delivery.
HOW CAN I TRACK MY ORDER?
The tracking number associated with your order will be sent in your shipping confirmation email. If you didn’t receive, or cannot find your shipping confirmation email, please contact us and we will send you your tracking number directly.
Please note that some orders with Standard Shipping might not have a tracking number, but you can check the status of your order through our fulfillment center.
CAN I CHANGE OR CANCEL MY ORDER?
Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or canceled once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please contact us and let us know asap.
MY ORDER HAS ALREADY SHIPPED. CAN I HAVE THE DELIVERY ADDRESS CHANGED?
The shipping address for orders that are already on their way to you cannot be changed by Slack or our fulfillment center.
LBC is not able to change delivery addresses once an order has been shipped.
CAN I RETURN OR EXCHANGE AN ITEM I’VE PURCHASED?
If you need to return an item or exchange it for a different size, just contact us and let us know the reason, and we’ll help right away. Items can be returned within 15 days of purchase for a refund or an exchange.
WHAT IF I ORDER SOMETHING THAT’S OUT OF STOCK?
We work very hard to prevent this from happening. Occasionally, however, orders might slip through that contain out-of-stock items. In these cases, out-of-stock item(s) or your entire order may have a delay on delivery. Nevertheless, you will be informed if this circumstances happen.
I HAVE A QUESTION ABOUT SIESTAH THAT ISN’T RELATED TO AN ORDER.
Contact Us at firstname.lastname@example.org